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You Just Took Over a New Team, Now What?

Over your career, you will likely change jobs. If you are a team leader, a change in jobs probably means a change in teams as well. In an ideal world, you would get to handpick every person on your team to recruit only “A” players who work well together. When you move to a new team, you have to work …

Staying Relevant in a Changing World

As business owners, we’ve heard the stories of companies that made it all the way to the top and dominated the market, only to crash a few short years later. They are cautionary tales that remind us to stay on our toes, but how can we really avoid the same fate? This may seem like an oversimplified answer to a …

Why Generational Management is the Next Big Thing in Leadership

“One of the most important developments of the global leadership scene is the rise of Millennials, who will now obtain more leadership positions with high level responsibilities.” Aon Hewitt

Estimates predict infamously independent millennials will comprise 75% of the workforce by 2030. Compare that to 2014’s percentage of only 36% and you’ll see a major shift happening in …

Appreciating Mahatma Gandhi and Teaching Leadership

Mahatma Gandhi and Teaching Leadership

"I’m glad to reveal a picture of my own grandfather, who was not only a true Gandhian, but Chief Minister of Gujarat and five a time Member of Indian Parliament, Shri Ghanshyambhai Oza. Here is he with Gandhi on a train station in Gujarat. This picture was …

Everything I Need to Know I Learned in Kindergarten

Life is all about being able to adapt and grow. The same is true in business. We must constantly be able to learn new things in order to remain relevant and useful to our clients. Changes in technology, communication platforms, and even business practices are inevitable, but there are some lessons we learned long ago that will always be applicable …

How Howard Schultz’s Magnificent Obsession Has Caffeinated Starbuck’s Growth

“When you're surrounded by people who share a passionate commitment around a common purpose, anything is possible.”

- Howard Schultz (Founder of Starbucks)

When Howard Schultz came to Starbucks he had just finished taking time off from his corporate career to figure out what he wanted to do with the rest of his life, and Starbucks was just a small coffee shop …

3 Lessons We Can Learn from Brian Williams’s Fall from Grace. Retrospect Tells Us if We Were Right or Wrong.

I always liked Brian Williams. I mean I didn’t dislike him as a talking head on the nightly news.

Something about his crooked face made him believable. He, like all of us, was not perfect. Yet he was successful.

People claim NBC News had a difficult decision to make as to what to do with their less than honest anchor.  I don’t …

3 Ways to Satisfy and Retain Your Customer Base

Good companies recognize the importance of customer satisfaction and offer good products. Likewise, great companies also offer good products, but focus on retention of existing customers by offering great services, and investing in ongoing professional development training to employees. Great companies have a zero tolerance policy for employees dishonesty at all levels, arrogance, false promises to customers, product misrepresentation, failure …

Great Sales and Service People: Nature or Nurture?

When I encounter abominable customer service I can’t help thinking, How did this person ever get hired for this job, let alone pass their sales/service training course?

And that gets me thinking about something our clients often ask us: “If we want our people to have great sales and service skills, should we just search for “naturals” – people born with …

Love in the Workplace

We’re getting ready to close the book on February, a month in which we focus on love in all of its glory.  An environment with love is one in which its inhabitants can thrive and doesn't have to have just one season of focus. How can you create such an environment? These are my tips of love:

  1. Offer positive feedback more …

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